The recent BAT-BMS e-rickshaw incident is a reminder that this isn't just about one product, it applies to every industry where technology is involved.
When useful features are misused, organizations are often forced to add stronger security, additional authentication, or remove convenient functionality. While these changes improve safety, they can also increase costs and reduce convenience for genuine users. We've seen similar patterns across ride-hailing apps, smart devices, connected vehicles, and IoT products.
For those of us building technology, this is an opportunity to think beyond features. We should continuously evaluate our products for potential misuse, identify security gaps early, and build safeguards without compromising usability. Security, privacy, and user experience should be considered together from the design stage rather than as an afterthought.
A well-designed product isn't just innovative, it is secure, resilient, and simple for genuine users while making misuse difficult.
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